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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the very first step you should take is to push the Help button, which is visible on each and every page. A context menu will show up. It includes detailed info about all the operations that you can perform on that particular page. Each pop-up menu appears on the same page so that you can swiftly return to your work.

Video Tutorials

We have a huge range of educational video clips explaining how to use our web hosting Control Panel. They're made for those of you who would like to see how things are being done rather than only reading articles. In this way, anyone can swiftly get to know our Control Panel by simply watching our step-by-step tutorial video clips.

F.A.Q.

If you can't discover the answer you need, have a gaze at our comprehensive Frequently Asked Questions section, which contains questions asked by actual clients and offers practical solutions. We periodically update our FAQ database with new questions & answers in an attempt to cover all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't find the solution you are looking for in the FAQ section either, you can touch base with our great team of technical support engineers available 24/7/365 and ready to help you with any question. Each trouble ticket you open will be replied to within one hour (the average support ticket response time being only 20 mins), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 291357

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com